Quick Start Guide
Troubleshooting/FAQs
My Computer is not detecting the drive.
*Always check your disk management utility rst; instead of device manager.
1. Make sure the data cable is securely connected at both ends. If you are still
not able to nd the drive in your disk management utility, switch to a
dierent known-working cable.
2. Some Cavalry drives are preformatted for either Windows or Mac. If you
are running an operating system that your unit is not precongured for, you
will need to reformat your drive. For detailed instructions on how to
reformat, visit our website: www.cavalrystorage.com/su_download.htm.
3. If you have multiple external hard drives, your computer may not be able
to see your newest addition. Eject and/or power-o all connected external
drives except your Cavalry unit. Then, if you’re using Windows, try assigning
a new drive letter to your Cavalry unit using Disk Management.
My unit is making loud noises. Is this normal?
In most cases, loud or clicking noises coming from the drive suggest that it is
defective. We apologize for the inconvenience. Please contact us at:
Do I need to backup my Cavalry drive too?
Always backup your data on multiple drives . Hard drives are very sensitive,
and sometimes fail without warning. Cavalry Storage is not responsible for
any data loss.
I keep getting the “Device Can Perform Faster” message.
This means that your computer does not support USB 3.0. You will need to
purchase an adapter card that allows you to use the USB 3.0 protocol. Our
authorized parts retailer sells an excellent card for just this purpose; please
How do I create a drive that can be used on both Mac and Windows?
You need to format a drive specically with the FAT32 le system. This can
most easily be done on a Mac, in Disk Utility. Just select the drive you want
to use. Then select “Erase>MS Dos (Fat)> Erase…” Once created, this disk will
be usable by both operating systems!
Why do I need both USB cables?
Most single USB ports do not produce enough current to power the CAUG-3.
By using the included Y cable, we can power the CAUG-3 entirely by USB
port alone, with no bulky power supply to lug around!
Contact Us
Call: 800.238.4453 (toll-free, USA only)
805.426.1000
Website: www.cavalrystorage.com
1. LED-Indicator
2. Mini-USB 3.0 port
3. USB 3.0 Y-cable
1. Turn on your computer.
3. Once properly connected, your computer will detect the new drive. Your CAUH should now be ready to
use. Mac users may have to re-partition within Disk Utility.
3.
USB
1.
2.
2. Connect the drive to the computer using both ends of the USB Y-cable.
(Optional) If you do not have two free ports, and your computer is able to supply enough power, try using the
drive with only one USB connector.
Note: most computers’ USB ports provide sucient power to power the drive. In some cases, an
AC adapter may be required (not included).
USB
1.
2.
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